Refund Policy

    Last updated: December 2024

    We aim to deliver high-quality digital services. Refund eligibility depends on the service stage and category.

    1. When Refunds Are Eligible

    Refunds may be provided only if:

    • Work has not started
    • No design, plan, or development draft has been delivered
    • The client raises a request within 24 hours of paying

    2. Non-Refundable Items

    We do not offer refunds for:

    • Custom website development
    • Custom app development
    • AI automation setup
    • One-time setup fees
    • Digital assets delivered
    • Domain/Hosting/Software purchases

    3. Project Start Condition

    Once project work begins (planning, Figma, development, setup):

    Refund = Not applicable

    4. Subscription-Based Products

    • Subscriptions are non-refundable once activated.
    • You may cancel anytime to stop future billing.

    5. Dissatisfaction Clause

    If you are unhappy with the work:

    • We offer free revisions (as per plan)
    • Refunds are not issued for dissatisfaction after delivery
    • We will make reasonable efforts until you are satisfied

    6. How to Request a Refund

    Email us at info@webnexatech.com

    Response time: 48 hours.